Terms And Conditions

General Terms And Conditions

By committing to purchase from Labtronix you agree to the following terms and conditions:

We do not operate a 'sale or return' or general returns policy except for the provisions of the EU Distance Selling Regulations (please see below). It is the expectation of Labtronix that the buyer completes their own research to satisfy themselves that the products on offer will meet their requirements before committing to buy. Labtronix are happy to assist with your product research - please contact us.

Your statutory rights will be honoured by Labtronix. Notably, you can expect your goods to be as described and fit for purpose. In the unlikely case that your goods do not fulfil your statutory rights please contact us immediately and we will do our best to put things right.

Your Right To Return Goods

At Labtronix we do our best to ensure customers select the right product in first place, you are always welcome to contact us to discuss your requirements before ordering.

According to 'Distance Selling Regulations' EU buyers have a right to return goods if they want to. These are Labtronix terms for returns in-line with regulations:

  • You do not need to give a reason for returning goods - but it is useful to know if there are issues so Labtronix can make improvements for the future.
  • You must notify Labtronix within 14 days of receipt of goods if you wish to return them.
  • You must return the goods within a further 14 days of giving notice of intention to do so - unless other arrangements are agreed in writing.
  • Subject to the clauses below any refund due will be issued within a further 14 days.
  • Goods must be in the same condition as when you received them.
  • All the original packaging in original condition must be used for a return.
  • Certain products which have been customised with upgrade options (e.g., license keys to enable options functions) are nonreturnable unless faulty.
  • Buyer is responsible for shipping cost of returns and remains liable for items until there is proof that they have been received.
  • Labtronix will deduct the actual cost of outward shipping from any refund even if the cost was included in the original price.
  • If returned goods are deemed to be 'not in original condition' and not suitable for selling at the original selling price the buyer will be notified to discuss the options.

Data Protection

Labtronix takes data protection very seriously and in accordance with legislation.

Labtronix does not handle credit card details - when purchasing you are automatically redirected to PayPal who use secure encryption technology to protect your details.

Labtronix does take and securely store contact information from customers for the purposes of delivery and to assist with future product support. We do not distribute this information to anyone except the company who will deliver your purchase. If you would prefer not to be registered on the Labtronix system you can request to complete a transaction entirely through PayPal - to do this you need to contact us before making your purchase.

The Nature of our Products

Unless otherwise stated all products offered for sale are brand new, boxed, with all their standard accessories, and sourced directly from the manufacturer. All products are CE marked and certified, unless otherwise stated all manufacturers are ISO9000 quality registered.

All products are tested by Labtronix for basic functionality before they are dispatched to customers - hence you may notice they have been unpackaged and carefully re-packaged.

Warranty

Labtronix distributes goods manufactured by the Siglent Technologies Ltd. The manufacturer offers a 3 year warranty from the date of purchase. In the event of a product defect or failure please contact Labtronix who will liase with the manufacturer to effect a remedy.

Labtronix distributes goods manufactured by the Array Electronic Company Limited. The manufacturer offers a 1 year warranty from the date of purchase. In the event of a product defect or failure please contact Labtronix who will liase with the manufacturer to effect a remedy.

Payment

Labtronix website accepts payment by PayPal only. PayPal is globally recognised, it is secure, it is simple to use, it is free for Labtronix customers to send payments. Most customers already use PayPal if you don't it is straight forward to setup your account.

Labtronix requires immediate payment in full for stock items. This may be done by following the online process. Non stock items will normally be subject to a deposit on ordering and full payment before shipping, please enquire about non stock items (see below).

By arrangement it is also possible to pay by bank transfer. Please contact to discuss.

International Sales

By popular demand we are now able to offer our products to most European locations. The terms of sale and the warranty are the same as for UK purchases. Please contact us before placing your order to obtain an accurate quotation for delivery and to ensure your desired product is compatible with your location. Please see below regarding sales tax. Note, not all products are automatically supplied with a European power lead - please check if this is important to you.

Shipping Terms And Conditions

It is the policy of Labtronix to offer secure and efficient delivery of goods

  • Labtronix assumes responsibility for shipping unless other arrangements are agreed.
  • Consignments can be delivered in 48hrs by main-stream carriers or 5 days by economy courier.
  • All consignments are fully insured for shipping.
  • We aim to ship same day - this is not always possible and we will let you know.
  • We do not profit from shipping charges, the cost to you includes full insurance. Shipping is currently included for most UK destinations over £70.
  • We are now able to offer shipping to most EU destinations - if you wish to purchase from outside the UK and your country is not offered at checkout, please use the contact form to provide shipping destination information, we will get back to you quickly with a quotation.

About VAT

Labtronix is registered for VAT. All advertised prices include VAT. VAT invoices are available on request.

Non Stock Items

Labtronix regularly evaluates the products being sought by Internet browsers and shoppers - we will always attempt to move with the wishes and expectations of customers with respect to our stocked product range.

However, we do not stock all the product lines of our suppliers. If there is a particular product not shown or not stocked on our website that interests you please enquire. We can quote for most products manufactured by our suppliers and can offer good prices when you are able to fit in with our regular shipping schedule (usually 3 month maximum wait from far east).